Store Policies
Payment
We are happy to accept Visa, Mastercard, American Express, Discover, Paypal,
and money orders by mail. Money orders must be received with one week of
order date, or your items will be returned to stock. Money orders may
be sent to:
Wildflower Diapers
14415 N. 73rd St. Suite
107B
Scottsdale, AZ 85260
Shipping Information
At this time, Wildflower Diapers only ships to the United States, its territories, and APO/FPO addresses. We do not ship internationally.
All orders will be processed and shipped promptly in the order they are
received. For orders over $150.00, customers within the continental United States have the option of
choosing free shipping! Under $150.00, the shopping cart will
calculate exact postage for a number of different shipping options with carriers
USPS and Federal Express. Orders qualifying for free shipping
will be shipped either FedEx ground or USPS Priority Mail. We
will decide which carrier to use for free shipping. Shipping cost includes
delivery confirmation and insurance.
Express shipping is available via Federal Express, and will be shown as an option upon check-out. Same-day shipping on express orders is available if the order is received by 10:00 AM Pacific time. Be sure to include a telephone number where we can reach you regarding your urgent order, just in case we have a question.
To receive free shipping, you must choose the free shipping option upon
checkout. Shipping funds can not be refunded due to an incorrect or
mistaken shipping selection.
If you live in the Phoenix metro area, you are welcome to pick up your order
at our Scottsdale location. When checking out, select "Pick up" as your
order option and we will let you know when your order is ready. In most
cases, your order can be ready for pickup the same day- just let us know by
email or telephone that you wish to pick up your order right away.
If you have provided an email address, you will receive a shipping notice
when your order ships. Packages are shipped Monday-Friday (excluding
holidays or other closures). You can track your package using the tracking
information provided in your shipping notice. You can also log in to your account at any time to see the status of your order and your tracking number.
Wildflower Diapers makes every effort possible to ensure that your package is
shipped complete within 1-3 business days (business days are
Monday-Friday). If there is a question or problem with your order,
change your order or
have special requests, additional processing time may be required. When
choosing shipping method, please note that order processing time is in addition
to transit time. For example, if you choose FedEx shipping and are quoted
a transit time of 5 business days, this is only the transit
time. Processing and packaging your order may take up to 3 business
days. FedEx is our preferred shipping method, as it is extremely reliable
and provides full tracking information for your package. USPS may be
quicker to some regions, but there is no tracking information and no guaranteed
arrival time. FedEx transit time is shown in the map below.
Any special circumstances regarding processing and shipping time will be
posted on the front page at www.wildflowerdiapers.com and in your order
confirmation e-mail. Special circumstances include, but are not limited
to, shipping holidays due to inventory counting, national holidays, post
office closure, and natural disasters.
All orders ship from our store in Scottsdale, Arizona, zip code 85260.
FedEx Ground transit time shown below is in business days. For example,
if the order ships on Monday, then 1 business day means that the order will
arrive Tuesday. 2 business days means the order will arrive on
Wednesday. If shipping to a residential address, deliveries will also be
made on Saturdays.
Returns/Exchanges
All sales are final 30 days
after order date. Sales on clearance items are final upon
purchase. Items to be returned to us for any reason must
be postmarked within 30 days of order date. Please read all of the following important
information:
- Cloth diapers fall under the same health and safety regulations as underwear
and other intimate apparel. Legally we must follow certain strict
guidelines, as we have an obligation to all of our customers to do
so. Cloth diapers to be returned MUST NOT be worn, washed, or used
and must be in new condition in original packaging.
- Toys must not be opened or played with, as we will be unable to
re-sell them.
- A Return Merchandise
Authorization (RMA) number is required for all returns. You can obtain this number by logging into your account, go to view previous orders, click on "order details" for the relevant order and find the item which you wish to return. Scroll to the bottom of the page and select "Request a Return Merchandise Authorization."
- The RMA number must be clearly marked on the outside of your package.
- All returns should be sent with delivery confirmation and/or tracking
information and insurance. We are not responsible for returns lost or damaged in transit.
- Shipping fees will not be refunded or credited. If free shipping was
received and the returned items bring your order below the free shipping
minimum, actual shipping charges for the original order will be subtracted from
your refund or store credit.
- If you would like a refund to your paypal account or credit card, a 10%
re-stocking fee will be assessed. No restocking fee is assessed if store credit
is chosen.
- Please note that items with odors will not be accepted for return.
Odors include (but are not limited to) perfumes, oils, cooking odors, pet odors,
smoke, or anything that doesn't smell "new."
- If we have shipped the wrong item or an incorrect size, we sincerely
apologize! Please log into your account, go to view previous orders, and click on "help desk" next to the relevant order to let us know of our mistake.
- If you believe you have a defective item, please let us know. Every manufacturer has different procedures for processing defective items, with some requiring the item be sent directly to them. We will help you with this process.
When you receive am RMA Number, please write it on your package and send to:
Wildflower Diapers Returns
14415 N. 73rd St. Suite 107B
Scottsdale, AZ
85260
Defective Items
Most of our manufacturers offer limited-time warranties on workmanship and materials. If you have received a defective item, please let us know and we will tell you where to send the item for replacement or repair. Some manufacturers require defective items to be sent directly to them, while we take care of others in-house. All manufacturers' warranties are voided if the products were not cared for properly- with cloth diapering items, this includes the use of unapproved additives.
Order Changes, Additions, or cancellations
We are happy to work with you to get your order just right. If you need to make a change to your order, please contact us within 24 hours and we will make the adjustment, provided your package has not yet shipped.
For order additions, simply place another order and indicate in the comments that you would like to combine it with a previous order, or give us a call on our toll free number at 888-677-3228.
Cancelled orders that require a refund will be assessed a 10% re-stocking fee- no exceptions. Orders may be cancelled as long as they have not yet shipped. Please contact us with your cancellation request, order number, and reason for the cancellation. We will promptly refund your payment, minus a 10% restocking fee. If you would like to cancel your order, but keep your payment as a store credit, no restocking fee is assessed.
Security and Privacy
The security of your payment details and personal information is of the utmost importance to us. For this reason, we never see, nor do we retain, any credit card information. All credit card payments are encrypted and processed through our secure payment gateway and are used only for the transaction that you authorize. Your name, address, telephone number, and e-mail are only used for Wildflower Diapers business and will never be sold to anyone.
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